CallBack raufr Área del Cliente Registración
El mundo de la libertad financiera

F.A.Q

  • 1. Questions about Client's Cabinet (Client's profile)
    • 1.1. What is Client's Cabinet (client’s profile)?

      Client's Cabinet (https://secure.liteforex.com/) – is a secure zone of LiteForex web-site, which gives the access to all non-trading operations with the accounts. You can open and delete trading accounts, deposit and withdraw money from them and make the internal transfer form one account to another. Besides, Client's Cabinet allows you to review your personal information, change the passwords, leverages, check the information about your accounts and make many other non-trading operations, concerning account and profile management.

      For more details please follow this link: http://www.youtube.com/watch?v=ee2xpepmXn4&list=PLE88FA899055E5B9D&index=17&feature=plpp_video.

    • 1.2. How to create Client's Cabinet?

      To create Client's Cabinet follow the link https://secure.liteforex.com/en/profile and click at the option “Create Personal Profile”. Kindly fill in all the gaps, paying attention to help topics appearing on the right (all the data should be indicated by Latin symbols) and after that click on “Continue”. For entering the Client's Cabinet https://secure.liteforex.com/en/profile/login you should indicate your email address and the password from cabinet.

      The registration process is described on the following video: http://www.youtube.com/watch?v=Um85XkrfJyM&list=PLE88FA899055E5B9D&index=1&feature=plpp_video.

    • 1.3. How many profiles can 1 client have?

      According to the rules of our company one person can’t have several profiles. Nevertheless, you are entitled to have up to 10 active accounts in your single personal profile at one time.

    • 1.4. How to verify your e-mail?

      While registration procedure, you will get the e-mail with activation code. You should indicate the code at your profile in a special field or follow the link from the e-mail. If you didn’t receive the activation code, then kindly refer to our Clients’ or Technical support department in LIVE CHAT or using other options: https://secure.liteforex.com/en/contacts

    • 1.5. How to verify the phone number?

      In order to verify the phone number you should enter the Client's Cabinet and click at the option “Client’s profile”. Click at the red inscription “Unactivated”, which is situated on the right from the graph “Phone status” and indicate the symbols form the picture. In case if your phone number was defined as mobile, you will get the sms with activation code. If your phone was defined as land-line, our verification department will receive the application and will contact you soon for phone verification. If you didn’t receive the sms for verification, kindly contact our Clients’ support department via LIVE CHAT or via other options: https://secure.liteforex.com/en/contacts

    • 1.6. How to change the phone number?

      To change the phone number kindly enter your Client's Cabinet and click at the option “Client’s profile”. Click at the icon with pencil symbol, which is situated on the right from the graph “Phone number”, indicate the new phone number and click at the icon with tick symbol and after that confirm the changes by answering to your security questions. Kindly take into account that the modified phone number will require the new verification.

    • 1.7. How to change the residential address?

      In order to change the residential address you should enter the Client's Cabinet and click at the option “Client’s profile”. Click at the icon with pencil symbol, which is situated on the right from the graph “Billing address”, indicate the new address and click at the icon with tick symbol and after that confirm the changes by answering to your security questions. Kindly take into account that the modified residential address will require the new verification.

    • 1.8. How to verify the Client’s Profile?

      For full verification please upload the copy of your passport and the copy of the document, confirming your residential address. For this purpose kindly enter the Client's Cabinet and click at the option “Client’s profile”. In the right column in the string “Client's identity docs” click at the option “View/Upload” and follow the instructions.

    • 1.9. Which documents does the company accept for verification?

      For name confirmation the client should upload legal governmentally-issued, identifying document with his photograph on it. It may be a governmentally-issued passport, driver's license (for countries where the driver's license is a primary identification document) or local ID card (no company access cards). This document should be valid at least 6 more month after applying for verification. The document must also contain the date of expiry. For address confirmation the client should upload a bill with his own name and actual address on it no older than 3 months. It may be a utility bill, bank statement, affidavit, or other bill with his name and address from an internationally recognizable organization (mobile phone bills can’t be accepted).

      Documents must be in English, in case of being in another language they must be translated and notarized.

      Documents must be colorful, full-sized and of good quality. The size of file should be not more than 1 MB.

    • 1.10. What does Profile Status mean?

      The Profile status reflects how fully the profile is verified (confirmed). There are 3 levels of verification:

      1. Profile status: Unverified

      Withdrawal operations could be processed only via electronic payment systems that don’t accept credit cards. You can withdraw not more than 300.00$ per day and 1,000.00$ per month. In order to remove these restrictions, kindly verify the profile.

      2. Profile status: Limited

      Withdrawal operations could be processed only via electronic payment. You can withdraw not more than 500.00$ per day and 3,000.00$ per month. In order to remove these restrictions, kindly verify the profile.

      3. Profile status: Verified

      You don’t have any limits on the methods and amounts of withdrawal. To avoid any delays in processing the transactions, please make sure that your profile contains true and updated information.

    • 1.11. How to change the password for Client's cabinet?

      In order to change the password for Client's cabinet you should contact Clients’ Support Department and provide our specialists with all the requested information. If you forgot, lost or would like to change the password, you can use the password recovery option, situated at the login page of the Client's cabinet (Forget password).

    • 1.12. How to change the trader’s password?

      To change the trader’s password kindly login to Client's Cabinet and click at the option “Trading accounts”, then click at the account number below and you’ll see the tab, where you can change the password. Click at the option “Change password” in the left column in front of the graph “Trader’s password”. You can also contact Clients’ support department and provide our specialists with all the requested information.

    • 1.13. How to change the leverage?

      In order to change the leverage, please log in to your Client's Cabinet, click at “Trading accounts”, then click at your account number and you’ll see the tab, where you can change the leverage. Click at the icon with pencil symbol, which is situated on the right from the graph “Leverage”, choose the new leverage and click at the icon with tick symbol and after that confirm the changes by answering to your security questions.

    • 1.14. How to get access to terminal mail through the Client's Cabinet?

      In order to get the access to terminal mail through the Client's Cabinet, please login to Client's Cabinet and choose the option “Trading accounts” then click at the required account number below. At thispage at the tab “Account Summary” you will find the column MT4 mail.

    • 1.15. How to open real (live) trading account?

      You can open your trading account in your Client's Cabinet, using the option “Open new account”. If you have not registered your Client's Cabinet yet, then kindly process the registration of the Cabinet before opening an account. Please read the package of regulation documents of LiteForex Group of Companies carefully.

      More details on the process of opening real (live) trading account you may find here: http://www.youtube.com/watch?v=vQcdm1s19xA&list=PLE88FA899055E5B9D&index=2&feature=plpp_video.

    • 1.16. How to zero the account balance?

      In order to zero the account balance, please login to Client's Cabinet, choose the option “Trading accounts” and click at the button with the arrow in front of the account number (the arrow button is situated below the wrench icon) and after that confirm the changes by answering to your security questions.

    • 1.17 How to delete the account?

      In order to delete the account, please login toClient's Cabinet, choose the option “Trading accounts” and click at the button with the cross in front of the account number (the cross button is situated below the icon with basket) and after that confirm the changes by answering to your security questions.

    • 1.18. How to register in affiliate program?

      For registration in affiliate program use the button “Affiliate program” in your Trader’s cabinet. Kindly take into account that in order to register you should verify your profile fully.

    • 1.19. How can I get LiteForex Card?

      In order to get LiteForex card you should verify your profile fully. For applying for LiteForex Card you should enter the Client's Cabinet and click at “Trading accounts”. Here you should go to the bottom of the page and you’ll find a tab “Debit card accounts” and click at “Order LiteForex Card”. After that kindly fill in the registration form. The card will be issued and sent to the address indicated at the application form. Processing of applications and issue of the card can take up to 10 working days, the delivery depends on the method that you choose. More information is available at the web-site: http://www.liteforex.com/trading/liteforex-card/

  • 2. Financial questions, deposits and withdrawals:
  • 4. Technical questions, trading terminal questions
    • 4.1 What are the IP-addresses of trading servers

      SIG-Demo.com:
      data-02.sig-demo.com 78.140.179.148 –  for demo accounts;

      SIG-Lite.com:
      data-01.sig-lite.us  78.140.179.153:443

      SIG-Lite2.com:
      data-01.sig-lite.us  78.140.179.154:443

      SIG-Real.com:
      eu.sig-real.us  78.140.179.152:443

      SIG-Pamm.com:
      eu.sig-pamm.com  78.140.179.155:443 - for Floating Spread accounts.

    • 4.2 Which trading terminal types are offered by LiteForex Group of Companies

      We offer 2 versions of trading terminals both for Demo and Live account types: MT4 and MT5. Besides default trading terminal for PC working on Windows operational system, there are terminals for PDA and Smartphones with Android 2.1. or Windows mobile 5.0. (or better) operational system installed, for iPad, iPhone or Blackberry as well. You can download each version of the terminal at the download page Downloads.

      More details on the process of downloading and installing of trading terminal you may find here:
      http://www.youtube.com/watch?v=TKs_SdTdMIc&list=PLE88FA899055E5B9D&index=7&feature=plpp_video.

    • 4.3 What is Multiterminal?

      The MetaTrader 4 MultiTerminal is designed for managing multiple accounts simultaneously. It is very useful for clients who manage investors' accounts and for traders working with multiple accounts simultaneously.

    • 4.4 What are the most convenient and frequently used hotkeys in Metatrader?

      F9 - new order
      Ctrl + T - open/close terminal window,
      Ctrl + O - open properties,
      Ctrl + N - show navigator window,
      Ctrl + Y - show period dividers on chart,
      Ctrl + L - show volume on charts.

    • 4.5 Where can I find a complete user guide for Metatrader 4

      There is a user guide in the terminal itself. Press F1 to open it. You can also download it from the developer’s website at http://www.metaquotes.net/en. The developer’s forum is located here:http://www.metaquotes.ru/forum.

    • 4.6 What is “Bid” and “Ask” (offer)?

      This is a buy and sell price on the quotes you see, when you open or close an order. The difference between the two prices is called the Spread. All the charts in trading terminal are shown at "Bid" price. You can set up your terminal to show Ask price as well. To do that, kindly press F8 on the chart window and in the tab “General” put a tick “Show Ask Line”. "Buy" orders are opened under the price "Ask" and the closed under the price "Bid". "Sell" orders are opened under the price "Bid" and the closed under the price "Ask".

    • 4.7 What is «Stop loss» (S/L) and «Take profit» (T/P)?

      A «Stop loss» is an order, which can be put either upon opening the position, or after it is already opened. The goal of this order is to minimize loss, i.e. after the price reaches the set value, your position will be automatically closed with a fixed loss. Or with a profit if you set your S/L into zero value. A «Take profit» is basically the same order, but working in a reverse way, i.e. after the price reaches the set value, your position will be automatically closed with a fixed profit. For instance: as you open a long position (long means buy), you open a buy position up at Ask price, and close it at Bid price. In this case you can set “Stop loss” under Bid price and “Take profit” over Ask price. Subsequently, as you open a short position (short means sell), you open a sell position at Bid price, and close it at Ask price. In this case you can set “Stop loss” over Ask price and “Take profit” under Bid price. Now let’s assume you want to Buy 1 lot EUR/USD. You open a new order, request the current quote, select the required currency pair, enter the volume in lots, set the S/L and T/P (if needed) and press “Buy”. You have bought at Ask price 1.2453, which means Bid at that time was 1.2450 (spread is 3 points). A “Stop loss” order can be set under 1.2450. If you set it at 1.2400, it means that if the Bid price reaches 1.2400 your order will be automatically closed with a 53 points loss. A “Take profit” order can be set over 1.2453. If you set it at 1.2500, it means that if the Bid price reaches 1.2500 your order will be automatically closed with a 47 point profit.

    • 4.8 A stop loss order was hit, while there was no such price on chart

      This question often arises among beginners in "Sell" positions. It happens because the trader doesn’t take spread into consideration. Upon "Sell" order opening, the open price is "Bid" and the same price is shown on the chart. "Sell" order close price is "Ask", i.e. "Bid" price + spread. You can set up your terminal to show "Ask" price as well. To do so, press F8 on the chart window and in “General” tab put a tick “Show Ask Line”.

    • 4.9 What are pending orders “Stop” and “Limit”? How do they work

      These are orders which are opened when the price reaches the value set in the orders. A Buy/Sell Limit is executed only when the market price is (or is better) than the price set in the order. Buy Limit is usually placed under the current market price and Sell Limit is placed above the current market price.
      Buy/Sell Stop is executed only when the market price is (or is worse) than the price set in the order. Buy Stop is usually placed above the current market price, and Sell Stop is placed under the current market price

    • 4.10 What are the conditions for S/L, T/P, Stop and Limit orders?

      For all currency pairs the order price must differ from the current market price (Bid or Ask, depending on the order direction) for at least a size of spread. You can not place any pending order closer to the current market price than it is stated in the «contracts specification» see "Stop&Limit"

    • 4.11 What is “volume” in New Order menu and how is it calculated

      Volume is a size of an order and is measured in lots. For lot size please refer to trading tools. You can calculate your available volume with a «trader’s calculator».

    • 4.12 "New order" button is inactive.

      If the "New order" button is inactive, it means you logged into your account under Investor’s password. Re-login to your account under trader’s password. It allows complete account management; you can open, close or edit positions only using trader’s password. Investor’s password is for a view-only access: you will be able to login to check your account status but won’t be able to open, close or modify any of your positions.

    • 4.13 "Sell" and “Buy” buttons are inactive

      If "Sell" and "Buy" buttons are inactive, it means you have a wrong volume selected. For "Lite" accounts minimal volume is 0.1 lot and maximal is 100 lots. For "Real" accounts minimal volume is 0.01 lot and maximal is 100 lots. For more details see «MT4 Account Types» and «MT5 Account Types».

    • 4.14 I can’t log in to my account, I keep getting “Invalid account” message. What should I do?

      This can happen due to the following reasons:

      1) You use wrong server when trying to log in.

      SIG-Demo.com:
      data-02.sig-demo.com 78.140.179.148 –  for demo accounts;

      SIG-Lite.com:
      data-01.sig-lite.us  78.140.179.153:443

      SIG-Lite2.com:
      data-01.sig-lite.us  78.140.179.154:443

      SIG-Real.com:
      eu.sig-real.us  78.140.179.152:443

      SIG-Pamm.com:
      eu.sig-pamm.com  78.140.179.155:443 - for Floating spread accounts.

      2) You enter an incorrect password.
      3)You didn’t log in to your account for a long time and it was archived as dormant. Accounts inactive for 90 days are archived and removed from database of active accounts. Kindly contact manager to restore your account, please be prepared to tell your registration data.

    • 4.15 I can’t log into my account, I keep getting “No connection” error. What should I do?

      Possible reasons:

      1) You have no internet connection
      2) When using MetaTrader terminal at your workplace, it is quite likely that you are connected to the Internet via a firewall or a proxy-server. If so, try to activate operating through SOCKS5 or HTTP proxy servers in the settings: «Tools -> Options -> Server -> Proxy». In the worst case, ask your system administrator to open port 443 or to set up the mapping of the port for access to the trade server.
      3) Antivirus Firewall software blocks port 443. In this case you should enter MetaTrader in the list of the allowed programs or open port 443;

    • 4.16 What is the terminal time

      In the “Market watch” window the time is GMT +3. You can’t change it.

    • 4.17 I can’t trade. When I try to open an order, I get "Trade stream busy" message. What should I do

      This message appears when a trade operation has failed (e.g. when you try to open a new order, when the previous one is not yet processed), due to server connection failure. To erase the query queue it is necessary to reboot your terminal.

    • 4.18 Why did the account history disappear

      If you don’t see account history in your terminal, please do the following: 1. Check your PC system date and time.

      2. Right-click the account history tab and select “All history”. This way you can also see the history for any period

    • 4.19 How do I calculate the point price?

      You can use «trader’s calculator». There is also a formula, which looks like:

      The cost of the point in deposit currency:

      (Cross-rate of the currency of the order to USD) х (order volume in lots) х 100000 х (point) / (current rate)
      where currency of the order is the first currency in the currency pair.

      EURJPY=162,30; EURUSD=1,4344;
      Point price (EURJPY) = 1.4344 х 1 х 100000 х 0.01 / 162.3 = 8.83

      The cost of the point for CFD:

      Volume (Volume in lots) х contract size х minimal price deviation

    • 4.20 How do I calculate required margin for order opening?

      You can use «trader’s calculator». There is also a formula which looks like:

      Currency pairs ***/USD (direct quote) Volume (in base currency units) / leverage x open position moment rate = margin

      Currency pairs USD/*** (reverse quote) Volume (in base currency units) / leverage = margin
      Cross pairs ***/***

      Margin = (lot volume) x (lot) x (current rate of the first currency of the currency pair to USD) / (leverage)

      E.g for 1 lot EURJPY: Margin = 100000 x 1 x 1.3460 / 200

      Indices:
      For all indices margin for each lot at 1:200 leverage is 500, at 1:100 leverage is 1000

      CFD: Open price x Volume / 20 = margin


      What commission is taken upon CFD order opening?

      The commission is calculated by formula:
      Commission = (current share price) x (number of lots) x 0,05.

    • 4.21 Why do you add (or deduct) money for overnight positions (Swap)?

      This is because the position prolongation is performed through short Roll-over or Swap (Tom/Spot) operations. Roll-over consists of 2 controversial positions with the same sum, but different dates (Tom – tomorrow, Spot – the second working day) and slightly different rates. Roll-over is an artificial closure of a position and a simultaneous opening of the similar position on the next date, taking into account the difference in the percent rates of the two currencies.
      Depending on the position direction (buy or sell), the client gets (or pays) some sum for the position roll-over (it usually ranges from a tenth of a point to several points). When a position is rolled over from Wednesday to Thursday, the sum is triple. Why does the customer have to pay for a position roll-over? Because upon opening the position he received a credit in a currency he sells, and must pay interest. At the same time he put the purchased currency to a deposit and gets some interest for it too. The bank rates for these currencies differ, therefore a gap appears, which is considered during the position roll-over. If a customer sold a currency with a higher bank rate – he will pay for the roll-over. And if he purchased a currency with a higher bank rate, broker will pay him for the roll-over. Usually it is all calculated automatically

    • 4.22 How long can I keep the position opened?

      You can keep it open as long as you want, but note that you will pay (or receive) swap for transferring your position through every night

    • 4.23 What are long-term and short-term positions?

      In general, long-term positions are those, which are supposed to last several months or even years. Mid-term orders are those, the goals of which should be attained in the nearest 1-3 weeks. Such wording of the terms is spread within banks and investment funds, and is also used by market analytics in their prognoses. There is another scale between traders. Orders within 1 day are called “Intraday”, orders lasting several days are called “short-term”, mid-term – for a week or 2, long-term – for a month and more. This scale is, of course, unofficial, and is spread within self-traders.

    • 4.24 What are “Margin Call” and “Stop Out”?

      The company has the right to close client’s open positions compulsorily without a preliminary notification of the latter if the account current equity is less than 50% of the margin necessary for maintaining open positions (100% for Floating Spread accounts). In the presence of several open positions, the company has the right to close one or several of them starting with the one which is the most loss-making. Account current state is monitored by the server that generates an order to close a position or several positions compulsorily (Stop out) if the Margin Level reaches the 20% (or less) value (50% for Floating Spread accounts). Stop out is performed at the market current price in the order that clients’ requests arrived.

    • 4.25 Why has my position closed by itself?

      Apparently there were not enough funds on your account to keep the position opened. As soon as the margin level reaches 20%, the server automatically closes all the positions. This is also recorded in log files with a comment “stop out”. If several positions are opened, the first one to close will be the position with the highest floating loss.

    • 4.26 What is a "trailing stop"?

      The following happens when you set a trailing stop (for X points): terminal waits until the position reaches the profit of X points. After that it sets a S/L at the distance of X points from the current market price (in our case it is a “lossless” level). If it receives a quote, when the distance between the current market price and the S/L is bigger than X – it sets a new S/L at X points from the current market price. This way S/L follows the price at the distance of X points. Thus, trailing stop is an algorithm of S/L management – to follow the current market price.
      Please note that trailing stop is an internal terminal function and works only when your terminal is up and running. If you put a trailing stop and close your terminal, the server will remember only the last S/L.

    • 4.27 How do I reverse a position in Metatrader?

      There is no automatic reverse yet in MT4. However, it can be done manually in several ways:
      1. Open a reverse position and then close the first position
      2. Open a reverse position with a volume twice higher than the first position’s volume, and then select option “Close overlapping positions”. Only the reverse position will remain. In this case you avoid paying spread for 2 positions
      In MT5 for position reversal you should simply open a reverse position with a volume twice higher than the first position’s volume: the result will be only 1 order left with the same volume as the first position reversed.

    • 4.28 Why do I see only 4 currency pairs in «Market Watch» window, while I know there should be much more of them?

      Kindly make a right-click on any tool in your «Market Watch» window and select "Show all symbols".

    • 4.29 What are “Support” and “Resistance” levels?

      “Support” and “Resistance” are technical analysis notions from the classic theory by J. Dow. Support level is a level lower than the current market price from which the trend, supposedly, can turn upwards. Resistance level is a level higher than the current market price from which the trend, supposedly, can turn downwards.

    • 4.30 What is a figure?

      Figure often means 100 points of profit, or market movement to 100 points. It can also mean some “round” numbers. E.g. “EUR/USD is moving through the 17th figure” means it passes 1.7000 level.

    • 4.31 What is "Money Management"?

      Money management is a system providing certain rules for accepting risks and including strict rules for trading. It is a stable, independent from time and situation, tactic of orders opening, a sum of fundamental and technical analysis, a striving for finding the best points to enter the market. This notion has become wider recently due to constant traders’ interaction on forums and communities, lost its concrete character, but become easier to explain. Thus, according to this new view of Money Management (or MM), it is considered a set of simple principles: do not put more than 1% of your deposit under risk for each order; use “no entrance” principle (it is better to wait for better points to enter the market and avoid orders at arguable levels); put S/L’s at 40-60 points from the open price; do not hunt instant profits (20-30 points), but concentrate on the long-term orders,. Which are more profitable and less risky; always keep technical and fundamental pictures in mind and make them the main reason for entering the market.

    • 4.32 Where can I find MQL language guide for experts advisers and indicators?

      The online guide is here: http://www.metaquotes.ru/experts/mql4. A forum dedicated to MQL programming is here: http://forexpeoples.com

Abrir cuenta Real Abrir cuenta Demo Abrir cuenta PAMM
La ayuda
Live Chat CallBack F.A.Q. Foro
Para Traders
Análisis de Forex Calendario económico Calculador de Trader Calculador de Fibonacci
 
Verify Passport
Página principal | Condiciones del uso de la información | Politica de privacidad | AML Política | Aviso de riesgo